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Refund Policy

This policy explains our approach to refunds, the largely free nature of our content, and the consumer rights that always apply.

Last updated today.

1. Overview

At Organicwildeco, our aim is for everyone who interacts with us to feel they have been treated fairly. This Refund Policy explains how we approach refunds, sets out the steps to request one, and clarifies the rights that apply under Australian law regardless of anything stated here.

2. Scope of this policy

This policy applies to interactions with Organicwildeco through the website published at organicwildeco.world. It should be read together with our Terms of Use and Privacy Policy. If a separate written agreement covers a specific arrangement, the terms of that agreement will also apply.

3. Our free general content

The guides and articles published on this website are provided free of charge as general information. Because there is no payment to access this content, no refund is required or possible for simply reading the website. We mention this so that expectations are clear from the outset.

From time to time we may offer optional paid items, such as a downloadable educational resource or a guidance session arranged directly with you. Where this is the case, the specific price, description and any refund terms will be made clear to you before you confirm and pay. This section sets out our general approach to such items:

  • We describe each paid item honestly so you know what you are receiving before purchase.
  • If a paid item is faulty, not as described, or not delivered, you are entitled to a remedy as set out below and under applicable consumer law.
  • For scheduled guidance sessions, we will explain any rescheduling or cancellation arrangements at the time of booking.

5. Cooling-off considerations

Where a cooling-off period applies to a paid item by law or by the terms agreed at the time of purchase, you may be able to change your mind within that period. For digital materials that are downloaded or accessed immediately, any right to change your mind may be limited once access has begun, and we will tell you this clearly before you confirm your purchase.

6. How to request a refund

If you have purchased a paid item and believe a refund is appropriate, please contact us with the following so we can help quickly:

  • Your name and the email address used for the purchase.
  • The item or session concerned and the date of purchase.
  • A short explanation of the reason for your request.

You can reach us through the contact page, by telephone, or by post using the details below. We will acknowledge your request and let you know the next steps.

7. Processing your request

We aim to review refund requests promptly, usually within a few business days of receiving the information we need. Where a refund is approved, it is generally returned using the original payment method. The time it takes for the funds to appear can depend on your payment provider. We will keep you informed throughout the process.

8. When a refund may not apply

A refund may not be available where, for example, a paid item has been fully delivered as described and is not faulty, where a request falls outside any agreed timeframe, or where the issue results from circumstances outside our reasonable control. Any such limitations will always be subject to your non-excludable rights under applicable consumer law.

9. Your consumer rights

Nothing in this policy limits or removes any rights you have under the Australian Consumer Law or other applicable legislation. Our goods and services come with guarantees that cannot be excluded under that law. If a major failure occurs, you may be entitled to a remedy as provided by law. These rights apply in addition to anything described in this policy, and this policy should be read consistently with them.

10. Changes to this policy

We may update this Refund Policy from time to time to reflect changes in our offerings or legal requirements. The current version is shown by the “Last updated” date at the top of this page. The terms that applied at the time of your purchase will govern that purchase.

11. How to contact us

For any questions about refunds or this policy, please contact us:

  • Organicwildeco
  • 1341 Dandenong Rd, Malvern East VIC 3145, Australia
  • Telephone: +61 3 9563 3355
  • Or use our contact page.

This policy is general information and not legal advice. For guidance specific to your situation, you may wish to consult a qualified professional or your local consumer protection authority.